Support FAQ
1. How do I change my account Icon?
a. Right click on the account icon you’d like to change.
b. Click on “Change icon”.
c. Select which emoji you’d like to replace your icon with.
d. Click on “Save”.
2. Is there a way to view both accounts without having to switch back and forth?
a. Yes. Hold down shift and select both of the icons. To undo, hold down on shift and select one icon.
3. How do I change my inbox layout?
a. The inbox layout can be changed by clicking on the following icon (upper right hand side of the main inbox)
b. Click on the icon to switch through the layout options, or click on the downwards arrow next to the icon to view the layouts available.
4. How can I add a new account?
a. Click on the button that says “Accounts”:
b. Click on the button that says “Accounts”:
c.Go through the email account set up.
5. How do I download more of my older mail to Arca?
a. Click on the hamburger menu (upper left hand corner)
b.Navigate down the menu and click on “Settings”
c. Click on “Accounts”
d.Click on the downward arrow icon to download more of your old mail.
e. Select how many days, months or years worth of mail you would like to download, then click on the blue “Download” button.
6. I think I found a bug. What do I do?
a. Click on the hamburger button
b. Navigate down the menu and click on “Report problem”.
c. Write a detailed report of exactly what happened before you encountered the problem, then click on send.